Rapid Microsoft Teams Deployment Across 14 Sites

CASE STUDY - EUROPEAN PHARMACEUTICAL COMPANY

Pharmaceutical professional working in a laboratory

The Requirement

A European pharmaceutical company was modernising its communications and collaboration environment and wanted Microsoft Teams to become the core platform for meetings, voice and day-to-day collaboration.

Several dependent initiatives were already underway, including video conferencing and voice migration, Exchange Online, OneDrive and cloud data migration. The immediate requirement was to bring these activities together into a coordinated programme and deliver the first phase across 14 sites within 12 weeks.

Pharmaceutical team working in a laboratory

The Challenge

The programme had stalled because of technical, governance and delivery challenges, while business engagement with the change remained low. At the same time, existing systems were approaching end of life, increasing the urgency to move to the new platform.

Delivery also had to protect business continuity across a hybrid operating model that combined remote working with on-site manufacturing. Eight closely related projects had to be coordinated, spanning WAN upgrades, Windows laptops, Exchange and file-share migration, meeting-room audiovisual technology and telephony.

Pharmaceutical specialist reviewing laboratory work

Our Approach

Discover and mobilise: Maxica established the current state, clarified the scope of each project, confirmed funding and built a resource-driven delivery timeline.

Programme governance: Because the eight projects were interdependent, Maxica introduced a programme structure led by a Programme Manager and Lead Technical Project Manager, supported by a steering committee of senior IT and business executives.

Dependency-led planning: Activities were prioritised and sequenced around technical and business dependencies so that infrastructure, devices, cloud services, meeting rooms and telephony could move forward as one coordinated programme.

Business engagement: A champions and business engagement group supported consistent communications, while interactive Teams training and multilingual video content prepared users for the new technology from day one.

Laboratory professional handling a test sample

Our Solution

Maxica took responsibility for the Microsoft Teams programme and coordinated eight enabling projects as a single delivery effort. The first phase deployed Teams with telephony across 14 sites within the required 12-week window.

The programme combined technical migration with governance, stakeholder engagement and user readiness. It moved 34TB of data to the cloud, migrated 1,500 mailboxes following environment analysis and clean-up, and transitioned 1,250 users to Teams video conferencing and voice services.

More than 600 users attended training sessions, with additional users supported through multilingual video training delivered by Maxica's Teams training partner.

Pharmaceutical researchers collaborating

Benefits

Rapid deployment: Delivered the first phase of Teams with telephony across 14 sites within 12 weeks.

Cloud migration at scale: Moved 34TB of data to the cloud and migrated 1,500 mailboxes after detailed analysis and clean-up.

Modern collaboration: Migrated 1,250 users to Teams video conferencing and voice services.

User readiness: More than 600 users attended live training, supplemented by multilingual video training for the wider user population.

Stronger delivery control: Programme governance, dependency mapping and senior stakeholder engagement created a more coordinated approach to complex, interdependent change.

Pharmaceutical colleagues collaborating in a laboratory

Why it Worked

The engagement combined programme leadership, technical delivery and business adoption rather than treating the Teams deployment as a standalone technology rollout.

Clear governance gave senior stakeholders visibility and decision-making control. Dependency mapping kept eight connected projects aligned, while the champions network, communications and training helped prepare users for the change. This combination enabled the client to move a struggling programme into coordinated delivery while maintaining business operations.

Maxica consultant discussing programme delivery

Learn More

If you need to recover a complex technology programme, coordinate interdependent migrations or accelerate Microsoft Teams adoption, Maxica can provide the programme leadership, governance and delivery capability to move the work forward.

Call us on +44 333 700 2014

Email us on hello@maxica.com