Innovative
UK University
Digital Transformation
Cloud Migration &
Replatforming
Information
Technology
At this Innovative UK University, there was a critical need to quickly identify and prioritise the infrastructure portfolio to address the technical debt that had accumulated over many years. This was essential to support the long-term strategic requirements of Digital Transformation by ‘fixing the foundations’ and ensuring IT systems were brought up to, and remained at, a supportable level.
The challenge was to comprehensively assess and manage the existing technical debt while aligning with University’s strategic objectives.
The primary hurdles included:
Maxica, leveraging its long-standing partnership with University’s, deployed a highly skilled Project Manager and Infrastructure expert to address the requirement.
The implementation process included:
Stakeholder Engagement: Conducted interviews and workshops with Directors and Team Leaders across IT to capture the existing technical knowledge base.
Inclusive Approach: Encouraged input from all IT team members to gather comprehensive insights into the technical debt issues.
Analysis and Compilation: Workshopped the feedback into commonly related components and developed Project Charters for various infrastructure areas such as Networks, Server Automation, Backup, and Data Centre improvements.
Resource and Budget Alignment: Played back the charters to the Director and Team Leaders, aligning them with the necessary resources and budget.
Service Wrapper Approach: Adopted this approach due to insufficient internal resources, ensuring effective delivery of the required changes
Roadmap Development: Compiled the information into a meaningful, dependency-driven, resource, and budget roadmap to remove technical debt and provide a robust platform for the Digital Transformation Programme.
The fast-paced and focused efforts resulted in significant achievements:
This robust and informed approach provided a clear strategic direction for the next 2 to 3 years and included a process to capture and manage future technical debt.
The collaborative and thorough approach undertaken by Maxica successfully identified and addressed University’s technical debt. By creating a detailed and realistic roadmap, this Innovative UK University now has a solid foundation to support its Digital Transformation Programme. The established processes and frameworks will ensure the institution can manage future technical debt effectively, allowing IT systems to remain at a supportable level and continue enabling strategic initiatives.
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