Global Application Rationalisation and Operational Transformation

CASE STUDY - GLOBAL WORLD LEADER IN REFRIGERANTS

The Requirement

Following the discontinuation of the planned SAP build and implementation, the client needed a more practical route to modernise its operational systems landscape.

A Transformation Programme was therefore shaped around three priorities:

Discontinue legacy applications that no longer justified further investment,

Upgrade systems that presented end-of-life risk and operational constraints, and

Enhance the wider application portfolio to deliver better business value and improved user experience.

The transformation programme objectives were to reduce risk, protect business continuity and create a stronger platform for future growth.

The Challenge

The estate was complex and globally distributed. Cyltrak, the client’s core cylinder management platform, had evolved into multiple regional versions over time, making maintenance, standardisation and enhancement increasingly difficult. Across the estate, more than 190 modules had been identified, with around 130 active modules requiring detailed review and prioritisation.

The programme also had to balance competing priorities. Business demand continued in parallel, global teams operated across the Americas, EMEA and APAC, and legacy technologies, manual deployment practices and unsupported reporting components increased delivery and operational risk. Transformation had to happen without losing momentum on the needs of the business.

Our Approach

Governance and Prioritisation: Maxica established and controlled a strong governance model for the client, supported by business-led demand prioritisation through the Business Change Authority. This created a practical mechanism to align delivery with business value.

Programme Leadership: Maxica acted as programme lead and transformation partner, bringing seasoned professionals with experience in global programme complexity, stakeholder management and business-led technology change.

Blended Delivery Capability: The Maxica team combined programme managers, multiple project managers, Salesforce developers, SQL developers, C# developers and a dedicated test team, allowing leadership, delivery control and technical execution to move together.

Incremental Change: The programme balanced immediate operational enhancements with longer-term transformation, enabling rationalisation and harmonisation without waiting for a single large replacement programme.

Our Solution

Maxica led an 18-month transformation programme focused on rationalisation, consolidation and business enablement. The solution applied a structured Discontinue, Upgrade, Enhance model across the application estate, decommissioning legacy systems while directing investment into platforms that would support operational performance and growth.

The programme drove global consolidation across Salesforce and Cyltrak, advanced the foundations for master data management, data governance and security, and enabled a cloud integration platform layer to support scalable data flows between core systems. Within Cyltrak, module and workflow analysis was used to focus effort on the highest-value business areas rather than applying change uniformly across the estate.

Benefits

18-Month Global Delivery: The programme was delivered over 18 months across multiple regions and stakeholder groups, providing a controlled path to transformation.

Significant Harmonisation: Global harmonisation was achieved across core operational systems and processes, helping reduce fragmentation and improve consistency.

Legacy Decommissioning: Legacy systems were decommissioned, reducing technical debt, end-of-life exposure and support burden.

Improved Foundations: The programme created stronger foundations for future data management, governance, security and integration initiatives.

Why it Worked

The programme worked because Maxica combined strong delivery governance with business realism. Rather than pursue another all-at-once replacement, the transformation was structured around practical priorities, clear control mechanisms and measurable business value.

Seasoned programme leadership, strong stakeholder management and a blended team of delivery and technical specialists enabled the client to progress complex global change while maintaining focus on operational continuity, standardisation and growth.

Learn More

If you would like to learn more about how Maxica helps organisations rationalise application estates, modernise core platforms and deliver complex global transformation programmes, contact our team to discuss your requirements.

Call us on +44 333 700 2014

Email us on hello@maxica.com